Al Romansiah Joint Stock Company is committed to respecting and protecting your personal data. This privacy notice explains how Al Romansiah collects, uses, shares, and protects your personal data when you use our products, services, promotions, or when you interact with us by visiting our website, application, or branches.
*Personal Data and Sensitive Personal Data:*
"Personal Data" refers to information that (alone or when used with other information) can be linked or is reasonably likely to be linked to a specific individual, such as name, mobile phone number, email address, bank account number, personal identification number, etc. The personal data we collect varies depending on our relationship and interactions with you.
"Sensitive Personal Data" refers to specific categories of personal data considered sensitive due to their impact on an individual’s privacy, security, or fundamental rights. This includes, but is not limited to, race, gender, ethnicity, political beliefs, criminal records, and health data. Sensitive personal data may carry special meanings under various privacy laws and regulations.
2. Categories of Personal Data:
We collect various types of personal data to provide and improve our services, including but not limited to:
- *Contact Information*: This includes your name, email address, phone number, mobile number, address, and other identifiers necessary for communication and service provision.
- *Demographic Data*: This includes your age and geographic location, which we may automatically collect from your mobile device if you consent to this collection, helping us better understand and serve you.
- *Financial Data*: This includes documents related to taxes, zakat or tax certificates, bank account details, and payment card information to facilitate transactions and process payments securely.
- *User-Generated Data*: This includes data you provide through interactions with our services, offers, and products, as well as data shared through support conversations and collected during events we sponsor.
- *Usage Data*: This includes your IP address, device identifiers, settings, characteristics, browsing history, and other data collected using cookies and similar technologies, used to enhance security and user experience.
- *Account Data*: This includes data such as customer ID, account numbers, account type, and other identifiers used for record-keeping and tracking.
- *Identity Data*: This includes data such as residency, passport, and national ID.
- *Social Media Data*: This includes social media identifiers and associated links.
- *Audio-Visual Data*: This includes audio, electronic, visual, or similar data, such as site photos, site videos, CCTV recordings, call center recordings, call monitoring logs, and voicemail records.
- *Other Data*: This includes any data you voluntarily provide or as required by law.
We ensure that the collected data is kept up to date and will take the necessary steps to correct any inaccurate data.
3. Sources of Personal Data Collection:
We may collect personal data about you from multiple sources, including but not limited to:
- Direct interactions with customers during branch visits, office visits, or through websites and apps.
- Data collected when you register for our services or participate in events or programs.
- Data collected from customer surveys and other commercially or publicly available sources.
- Data collected through automated technologies, such as cookies, call center recordings, and CCTV recordings in our facilities and branches.
- Data collected through social media platforms.
4. Purpose of Processing Personal Data:
The personal data we collect is used for various purposes, all aimed at improving our services and customer experience.
- *Providing Services*: Your personal data may be used to provide the services and products you request, such as account registration, transaction processing, and necessary support.
- *Improving Services*: Your data may be used to enhance the quality of services and user experience, including analyzing product usage and interactions, and providing tailored content and recommendations.
- *Research and Analysis*: Your data can be used for research and analysis to understand trends, behaviors, and user needs, and to develop new products and strategies.
- *Compliance with Laws and Regulations*: We are required to use and share certain personal data to comply with applicable laws, regulations, and contractual obligations.
5. Legal Basis for Collecting and Processing Personal Data:
We may process your personal data on the following legal bases:
- *Consent*: Based on your explicit consent.
- *Legal Obligation*: To comply with legal obligations required by laws and regulations.
- *Legitimate Interest*: To improve our services, product offerings, operations, and security.
6. Disclosure of Personal Data and Third-Party Categories:
We may disclose your personal data to:
- Our employees and affiliated applications who need access to this data to study, understand, and develop the restaurant sector.
- Our customer interaction service provider for providing interaction services.
- Our cloud service providers for data storage and analysis purposes.
- Our financial institutions, merchants, and payment processors to enable your transactions.
- Our delivery service providers for shipment and delivery management.
- Our customer relationship management (CRM) and marketing partners to manage customer relationships and support sales and marketing functions.
- Law enforcement, regulatory authorities, or courts, as required by law or to comply with audits, compliance, and corporate governance.
7. Transfer of Data Outside the Kingdom:
We may transfer your data to countries outside Saudi Arabia to ensure business continuity. We are committed to ensuring your personal data is protected during international transfers. When transferring your personal data outside Saudi Arabia, we comply with the Personal Data Protection Law (PDPL) and implement necessary safeguards to ensure an adequate level of protection.
If you have any questions about cross-border data transfers, please contact us as outlined in the "Contact Us" section.
8. Data Storage and Retention:
At Al Romansiah, we prioritize the security of your personal data. We securely store your data on our servers and databases using advanced security measures, including encryption, firewalls, and strict access controls. These measures are designed to protect your data from unauthorized access, modification, disclosure, or destruction.
We retain your personal data only for the duration necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or reporting obligations. After the relevant retention period expires, we will ensure the secure deletion or anonymization of your data, making it impossible to link the data to you.
9. Rights of Data Subjects:
You have the right to be informed, access, correct, delete, and withdraw consent. You will not be charged for any request, and we may refuse your request where legally allowed, informing you of the reasons.
Under the PDPL, you have the following rights:
- *Right to Know*: You have the right to request information about the personal data being processed, stored, and shared with third parties and the legal basis for that processing.
- *Right to Access*: You can access your processed personal data and request copies of your personal data.
- *Right to Data Portability*: You can request a copy of your personal data in a readable and clear format.
- *Right to Rectification*: You can request corrections, completions, or updates to your personal data.
- *Right to Erasure*: You can request the deletion of data no longer needed by Al Romansiah.
- *Right to Withdraw Consent*: You can withdraw consent for processing your personal data at any time.
10. Collection of Personal Data from Children:
Al Romansiah’s services are not directed to children. If you believe we are processing data from children, please contact us as indicated in the "Contact Us" section.
11. Data Protection Measures:
We have adopted robust strategies and new technologies, including due diligence and care principles, to safeguard your personal data. Access to your personal data is restricted to authorized Al Romansiah employees, and we implement physical, administrative, and technical safeguards to protect your personal data from unauthorized access.
12. Automatic Data Collection:
Our website and app may automatically collect certain data to enhance your user experience. This includes the use of cookies and similar technologies to track your interactions with our platforms.
13. Contact Us:
To exercise your rights as a data subject or for any other assistance, including questions or inquiries regarding this privacy notice or your personal data, please contact us at e.support@alromansiah.com or send a letter to: Saad Bin Abdulrahman Al Awwal, Al Salam, Riyadh 14227.
14. Privacy Notice Updates:
We may periodically update this privacy notice. Any changes will be posted on this page with an updated effective date. We update our privacy notice whenever there are changes to relevant laws or our business practices, and any updates will be announced on our website.
General terms and conditions
Your usage of this website signifies your acceptance of any new or modified terms under any circumstances
Signing in to the website and application:
1- We request that you provide us with your name, phone number, and address to facilitate communication with you and serve you accurately.
2- This information may be made available to our staff and to third parties directly involved in fulfilling customer requests or in the analysis and support of your use of our website. Note that we will not sell or disclose customer information to any parties other than those mentioned in this Privacy Policy unless legally required to do so.
3- Al-Romansiah Co. Ltd. is responsible for protecting customers' data and information. However, we are not responsible for any damages, direct or indirect, resulting from the use of customer data if the site is hacked by unknown parties beyond our control, although we provide the necessary protection to safeguard our customers' data.
4- The customer agrees to receive promotional messages and materials from Al-Romansiah Co. Ltd.
5- The customer can stop receiving promotional messages using the methods available through telecom companies in Saudi Arabia and Bahrain.
6- The customer can cancel their account on the website at any time, and upon cancellation, all information saved in the system will be deleted.
7- All product prices on the app or website include the value-added tax (VAT).
Delivery Fees:
The delivery fee for the customer is a minimum of 14 riyals, which may increase depending on the distance
Policy for Modifying or Canceling Orders:
1- Order modifications must be made within the first five minutes of placing the order. After this period, the customer cannot modify the order and must submit a new order, noting in the comments to cancel the first order, or communicate with us via the "Contact Our Team" icon
2- For pickup orders, if the customer does not collect the order within 30 minutes of its readiness, the order will be canceled automatically.
3- If the customer cancels an order paid by card, the amount will be refunded to the wallet or bank account, depending on the customer’s request. The timing of the refund depends on the payment gateway and banking procedures.
2. Minimum order requirements apply according to each branch.
3. The offer is valid only for app orders.
Awafi system:
1- The Awafi program by Al-Romansiah Co. Ltd. is a rewards program operated by Al-Romansiah Co. Ltd. As a member, you will receive reward points when you purchase from Al-Romansiah restaurants by showing the mobile number registered in your Awafi account upon purchase.
2- These terms and conditions apply to membership and the earning and redemption of points within the program upon registration in Awafi. You can view the terms and conditions of the Awafi System through the following link: https://alromansiah.com/Common/PointLoyalty.
3- If the customer redeems points on the website or in the application and does not use them within 48 hours of redemption, the points will be deleted without notification, and the customer cannot benefit from them.
4- If the customer cancels an order paid by redeeming Awafi points, the points will be forfeited, and the customer cannot recover or use them again.
5- This does not include Awafi offers, redemption of points for corporate customers, or those with discounts.
Dish Insurance Terms and Conditions:
The insurance is like a pledge; if the customer returns the dishes within fifteen days from the date of receiving the order, they may recover the insurance amount. If this period has passed, the dishes will not be accepted, and the customer will not recover the insurance amount.
Terms and Conditions for a 10% discount on delivery orders using code Dis10:
